by Ken Task.
That plugin ... Blackboard Ultra ... would need to be installed in the new server AND configured to restore a course that used that plugin. Could cause a hickup in restore.
As far as role mappings ... in the setup of Blackboard Ultra, is there a sudo user ... account ... role setup with whatever Blackboard server with which it interacts?
Page:
https://blackboard.secure.force.com/publickbarticleview?id=kA7390000004F6j
Dunno if I found the right plugin or not ... does say:
Configuring the plugin
Collaborate Ultra plugin takes SAS admin credentials.
You say that was a student account .... can you un-enroll that student account from the troubled course?
'spirit of sharing', Ken