I am trying to perform a backup of the course in Moodle 4.4 version. From last 7 days it is in Process Pending state. I have taken following steps toi resolve the issue:
1. Run the cron job manually - When I run the cron job there is no progress and the backup process is still in pending state.
2. Deleted all the pending tasks from mdl_backup_controllers : After i did this all the tasks that were in pending state got erased from my UI. After that I put the backup again for the course. It has been 4 days and the process is still in the pending state.
3. I have tried taking the backup without the Question bank , enrolled users and all the videos that were present in the course. Even that backup task is in the pending state.
What should i do now? My course is quite big with around 2000 users and multiple videos of around half to one hour each . How can i resolve the issue and take the backup now ?
by palak mittal.