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Restore file will not upload

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by Tricia Alexander.  

I participated in the moodle course and followed the video tutorials that walked us through backing up our Moodle and then restoring it.


I have had success with the process until it comes time to restore the Moodle I backed up.  I get to the 'restore' area and try to "choose a file", it starts the process of uploading the file but never goes any further then the spinning circle.


If I drag and drop my file, it will load but when I click restore, it simply opens the same page with a red exclamation mark on the 'choose a file' box.  I have repeated the process for the last 4 hours and even did another back up to make sure there wasn't a problem with the first one.


I am moving my Moodle to my personal site that is with hostgator.  I followed another Youtube video that stepped through each step of the setup process, and it appears to have worked because I have a Moodle site on hostgator now.  I was now trying to restore the Moodle site I created while working through the Moodle course. 


I have attached a short video of what is happening in hopes that this will be helpful and maybe answer any questions quicker.

Thanks for any assistance you can be.


https://drive.google.com/open?id=1NzEgBJ0IfQ8B052zpzK0u8k5YHX2di5K



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