Hello, I wondered if anybody can help me? I have been talking to my hosting provider since 24/07/2015 but to no avail.
I have explained that I need the URL to a file on the server in which I will direct the automated course back up to store its back up files, and I believe it should look something like this: /srv/clientdata/na01/webinarssb/autobackups.
At the moment I can only generate an sftp URL from Filezilla that looks something like this: sftp://u78936019@s520393070.websitehome.co.uk/backup. Moodle doesn't seem to accept it (I get the x at the side rather than ✓)
They have said today:
"The automated back up will only be saved in the Moodle dashboard therefore it is not possible to access it via a Web URL. However you can copy the back up files then save it on your PC or you can also manually download the back up copy of the files then reupload it into the webspace place it in the folder /backup. If you really want to access the back up files through a Web URL then we suggest that you can contact Moodle Support about this. Thank you."
I think this is incorrect, that the whole point of entering the URL is to automatically save the files outside of Moodle to protect them, and that I should not need to go in every day and manually download them, and then upload them to my file on the server.
Is the issue that I am on a shared/hosted server and so it is not possible to get an srv URL? I am a bit stuck and would appreciate any advice.