by Usman Asar.
If you'd been through documentation already as per your claim and still couldn't figure out how to go around your issues, then there is only one way to go that will solve all your issues.
click this link (http://goo.gl/FJwS6D) in getting all issues resolved without you putting any effort to your Moodle, and look at the bright side, you'll manage to get rid of your "virtual team" as well that had been busy and still couldn't resolve any issues, free them up for something good as well, essentially you are paying them for nothing.